Do you have equipment you no longer need or want? yes we can remove some of those pieces for you depending on what it is. we do take CNC machines, Flatbed Printers and other industry equipment. just let us know what you have and we can let you know if we can use it.

Yes, TriTecUSA can remove your old or unwanted equipment, and more often than not, we can take it free of charge. However, the cost and difficulty of removing the equipment will depend on its location. Nonetheless, our team of dedicated and knowledgeable staff will work with you to determine the best course of action and explain anything you need to know about the process. So, feel free to contact us to schedule equipment removal services and ensure that the process is done safely, quickly, and efficiently.

Its usually FREE.... however, TriTecUSA's pricing for equipment removal varies depending on the type and size of the equipment, as well as the location and accessibility of the site. We offer free consultations and provide personalized quotes based on the specific needs of each project. Our team is committed to providing cost-effective solutions that prioritize safety, sustainability, and efficiency. We also prioritize the responsible disposal and recycling of all materials, adhering to local and federal regulations. Contact us today to schedule your consultation and receive a customized quote for your equipment removal needs.

NO.. we do not offer refunds on services, equipment or support packages. The reason being.. Support packages are generally rolled out to folks that need support for their equipment, more often than not this is when the support is needed, We fix the problem from the beginning and then the customer may not want the remaining time. Thats just not how this works. Deposits on equipment? No, used or new we do not offer refunds on anything. once the equipment is purchased out team goes through the rigorous steps to getting that machine out to the customer, Logistics, time, labor and fuel all play a part. Refunds on Services: we don't leave a service partially completed, Which means you'd be asking for a refund on a completed service. NO, we do not offer refunds on completed services.

Our team strives to respond to each support ticket as early as 30 minutes of receiving the request. If our team is currently assisting other customers this may result in longer response times.

PM (Preventive Maintenance) is an onsite visit to check up on your machine. Ensure the machine is going to run at each performance. We go through and make sure each of the normal maintenance processes are done to factory spec. Clean and grease all related parts.

Each package has a support time frame listed on your package. If you have further questions, please call our office at 1-800-951-0770.

Contact us by submitting a service ticket, emailing our tech team or reaching out by phone. We will dispatch a technician out to you and work with your staffing needs.

YES-We can move your machine! Just message us what machine you have, where you are moving it from and where it is going. Our team will coordinate with you to make sure that machine is moved. Training and setup support is also available, please ask about our support packages.

All joking aside, Most services are not subject to refund status. Once payment has been made your service has started. If you use it or not your service is not refundable. Sames applies on used equipment, Used Replacement parts, Phone support or web. We do not offer refunds. If you need clarification if your product or service has a special circumstance, it is best to get that clarified prior to your purchase. In most circumstances our team can explain to you exactly what this all means.

YES! We offer replacement single and three stage motors, see our supplies page. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.

We offer different support packages that best fit your needs and budget. If you want your support package to include an onsite visit, please choose a support plan that indicates an onsite visit. If you are not sure if an onsite visit is included, please call our office at 1-800-951-0770 to confirm.

Support packages are connected to the equipment and company it is issued to, we are unable to transfer the existing support plan to a new owner or equipment.

Congratulations on your new purchase! Our support plans are not transferable to a new owner or equipment. We will work with you to assist in training, moving or supporting your new adventure.

Our support packages and products can be paid by all major credit cards, ACH, PayPal, Cash App, Check and Cash. For services such as travel deposits which are time sensitive you will need to have a major credit card available. If you are not sure you can always give us a call at 1-800-951-0770.

Yes, a deposit is required to schedule an onsite visit. Deposits used to cover the technicians travel expenses and are applied to your end bill.

YES, we are fully insured to work on any of the equipment in our field. For additional information please feel free to contact us.

YES, we require a pre-installation check list to be filled out prior to your service. You can find our pre-installation checklist HERE

Please check out the FLEET page for a full detailed list of equipment we use daily to move all sorts of equipment.

Download the attachment for Step-by-Step Instructions. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.

It is recommended to use 99.9% Isopropyl for cleaning basic and fresh drips. Remember to always use PPE (safety glasses and gloves) whenever handling ink or any chemical. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.

When trying to Print White/Color or White Color White the print is very easy to chip off: Use adhesion promotor, leaving it damp when print begins. When print is completed lightly wipe with alcohol wipe to clear up the print. Increase the heat intensity of the UV lamp. Change ink flow +/- in your color profiles to adapt to the printed material. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.

You can step down the voltage using a BUCK BOOST unit. We have them in stock. LEARN MORE HERE For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.

we have many signoff forms. Most of them are easy to follow questions to make sure TRITEC delivered a complete experience without forgetting anything. we also have site surveys for installations and Equipment relocations that are vital to being able to move your equipment safely. You can find those links here ONLINE WAIVERS AND SIGN OFF https://www.tritecusa.com/waivers if you have any questions regarding these form and what we use them for please feel free to call 1800-951-0770 or support@tritecusa.com

We have a simple outline of the process, this is not a how-to but a method to do it. If you get stuck we can help. just give us a call or submit a ticket through your portal.

have a look at this brief explanation. if you need additional help, feel free to submit a request or a ticket through your portal. REQUEST HERE

YES, we can arrange to remove your old equipment. Sometimes there will be a cost associated with it depending on the equipment. Visit our Recycling page HERE

NO, all sales are final on used equipment. we do not offer refunds on equipment once the order is placed. In the event there is a special circumstance we may grant a refund. This process can take up to 30 days to process. If you have concerns please feel free to email Support@tritecusa.com for further information.

YES, we can move any industry equipment for you. We can also break it down, Move it and then set it back up. of course we also offer yealry support services for many popular brands as well.

Depends. Has our team already left to you project? The short answer is yes you can cancel and get a refund. If we have already dispatched to your location, Is on location or has already picked up your job NO, you cannot cancel, IF you do cancel we will require 50% of the cost of the job. Regardless of how you booked it. 3rd party or through us directly.

overweight & oversize load permits who needs an oversize load permit? If a commercial vehicle is oversize or overweight, a temporary oversize load permit (also known as a truck permit or wide load permit) is needed for it to legally travel. In most cases a load is considered an oversize load, or an oversize/overweight load and requires a state or county oversize load permit when: The load’s height exceeds 13’6″ or 14’0” depending on the state or province The load’s width exceeds 8’6″ The load’s length exceeds varies by state and province The load’s weight exceeds 80,000 pounds in some states, but this varies by state and province Each load is dependent on a few situation but TritecUSA LLC will handle all permitting to safely and legally move your project.

Sure can. Click here and follow the instructions. Enter the amount to be paid. Thats all. If you need assistance please let us know. A member of our staff is available to assist. ONLINE PAYMENT or scan the QR code below.

YES, we can store almost anything accept hazardous materials. WE bill on monthly basis, If you come in mid month, beginning or end it counts as the month. SO if you come in on the 10th of lets say april and leave on the 28th then you pay for April. If you come in on the 21st of April you still pay the flat rate for that month, We encourage you to land on the beginning. Your bill is due at the first of each month. If you leave 1 day after you come in, the flat rate counts. If you have any questions let us know.