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  • Do you take / Remove Equipment?
    Do you have equipment you no longer need or want? yes we can remove some of those pieces for you depending on what it is. we do take CNC machines, Flatbed Printers and other industry equipment. just let us know what you have and we can let you know if we can use it.
  • Can TriTecUSA remove my old or unwanted equipment?
    Yes, TriTecUSA can remove your old or unwanted equipment, and more often than not, we can take it free of charge. However, the cost and difficulty of removing the equipment will depend on its location. Nonetheless, our team of dedicated and knowledgeable staff will work with you to determine the best course of action and explain anything you need to know about the process. So, feel free to contact us to schedule equipment removal services and ensure that the process is done safely, quickly, and efficiently.
  • How much does TriTecUSA charge to remove old or unwanted equipment?
    Its usually FREE.... however, TriTecUSA's pricing for equipment removal varies depending on the type and size of the equipment, as well as the location and accessibility of the site. We offer free consultations and provide personalized quotes based on the specific needs of each project. Our team is committed to providing cost-effective solutions that prioritize safety, sustainability, and efficiency. We also prioritize the responsible disposal and recycling of all materials, adhering to local and federal regulations. Contact us today to schedule your consultation and receive a customized quote for your equipment removal needs.
  • Do you offer refunds?
    NO.. we do not offer refunds on services, equipment or support packages. The reason being.. Support packages are generally rolled out to folks that need support for their equipment, more often than not this is when the support is needed, We fix the problem from the beginning and then the customer may not want the remaining time. Thats just not how this works. Deposits on equipment? No, used or new we do not offer refunds on anything. once the equipment is purchased out team goes through the rigorous steps to getting that machine out to the customer, Logistics, time, labor and fuel all play a part. Refunds on Services: we don't leave a service partially completed, Which means you'd be asking for a refund on a completed service. NO, we do not offer refunds on completed services.
  • What is your response time for phone call support?
    Our team strives to respond to each support ticket as early as 30 minutes of receiving the request. If our team is currently assisting other customers this may result in longer response times.
  • What is a PM?
    PM (Preventive Maintenance) is an onsite visit to check up on your machine. Ensure the machine is going to run at each performance. We go through and make sure each of the normal maintenance processes are done to factory spec. Clean and grease all related parts.
  • How long does my support package last?
    Each package has a support time frame listed on your package. If you have further questions, please call our office at 1-800-951-0770.
  • What do I do if I need emergency employee training?
    Contact us by submitting a service ticket, emailing our tech team or reaching out by phone. We will dispatch a technician out to you and work with your staffing needs.
  • Do you offer equipment moving services?
    YES-We can move your machine! Just message us what machine you have, where you are moving it from and where it is going. Our team will coordinate with you to make sure that machine is moved. Training and setup support is also available, please ask about our support packages.
  • Can I cancel my service?
    All joking aside, Most services are not subject to refund status. Once payment has been made your service has started. If you use it or not your service is not refundable. Sames applies on used equipment, Used Replacement parts, Phone support or web. We do not offer refunds. If you need clarification if your product or service has a special circumstance, it is best to get that clarified prior to your purchase. In most circumstances our team can explain to you exactly what this all means.
  • A vacuum motor went out on my flatbed cutter, do you have replacements?
    YES! We offer replacement single and three stage motors, see our supplies page. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.
  • Are onsite visits included in the support packages?
    We offer different support packages that best fit your needs and budget. If you want your support package to include an onsite visit, please choose a support plan that indicates an onsite visit. If you are not sure if an onsite visit is included, please call our office at 1-800-951-0770 to confirm.
  • Is my support package transferrable?
    Support packages are connected to the equipment and company it is issued to, we are unable to transfer the existing support plan to a new owner or equipment.
  • I just bought a machine you serviced. Is the support plan still valid after I purchase the equipment?
    Congratulations on your new purchase! Our support plans are not transferable to a new owner or equipment. We will work with you to assist in training, moving or supporting your new adventure.
  • What types of payments do you accept?
    Our support packages and products can be paid by all major credit cards, ACH, PayPal, Cash App, Check and Cash. For services such as travel deposits which are time sensitive you will need to have a major credit card available. If you are not sure you can always give us a call at 1-800-951-0770.
  • Do I need to make a deposit for onsite service?
    Yes, a deposit is required to schedule an onsite visit. Deposits used to cover the technicians travel expenses and are applied to your end bill.
  • Are you insured to work on our equipment?
    YES, we are fully insured to work on any of the equipment in our field. For additional information please feel free to contact us.
  • Do i need to fill out a Pre-Installation Form
    YES, we require a pre-installation check list to be filled out prior to your service. You can find our pre-installation checklist HERE
  • What kind of equiment do you have to move my items
    Please check out the FLEET page for a full detailed list of equipment we use daily to move all sorts of equipment.
  • How do I square up the gantry on my Colex?
    Download the attachment for Step-by-Step Instructions. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.
  • What cleaning materials should I use?
    It is recommended to use 99.9% Isopropyl for cleaning basic and fresh drips. Remember to always use PPE (safety glasses and gloves) whenever handling ink or any chemical. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.
  • I am having adhesion Issues. What do I do?
    When trying to Print White/Color or White Color White the print is very easy to chip off: Use adhesion promotor, leaving it damp when print begins. When print is completed lightly wipe with alcohol wipe to clear up the print. Increase the heat intensity of the UV lamp. Change ink flow +/- in your color profiles to adapt to the printed material. For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.
  • The voltage on coming into my machine is HIGH, what can I do?
    You can step down the voltage using a BUCK BOOST unit. We have them in stock. LEARN MORE HERE For more tips, tricks and step by step instructions signup for our support package to have access to our full library and support team.
  • A team member asked me to fill out a waiver prior to a visit or after an install. Where do i go?
    we have many signoff forms. Most of them are easy to follow questions to make sure TRITEC delivered a complete experience without forgetting anything. we also have site surveys for installations and Equipment relocations that are vital to being able to move your equipment safely. You can find those links here ONLINE WAIVERS AND SIGN OFF https://www.tritecusa.com/waivers if you have any questions regarding these form and what we use them for please feel free to call 1800-951-0770 or support@tritecusa.com
  • How do I Map a Colex Table?
    We have a simple outline of the process, this is not a how-to but a method to do it. If you get stuck we can help. just give us a call or submit a ticket through your portal.
  • How do I square the Gantry on my Colex brand Cutter
    have a look at this brief explanation. if you need additional help, feel free to submit a request or a ticket through your portal. REQUEST HERE
  • Can you take my old Machine for Recycling
    YES, we can arrange to remove your old equipment. Sometimes there will be a cost associated with it depending on the equipment. Visit our Recycling page HERE
  • Can I cancel an order on used equipment?
    NO, all sales are final on used equipment. we do not offer refunds on equipment once the order is placed. In the event there is a special circumstance we may grant a refund. This process can take up to 30 days to process. If you have concerns please feel free to email Support@tritecusa.com for further information.
  • Can you move my printer or large piece of Printing equipment?
    YES, we can move any industry equipment for you. We can also break it down, Move it and then set it back up. of course we also offer yealry support services for many popular brands as well.
  • Can I make an online Payment for my deposit
    Sure can. Click here and follow the instructions. Enter the amount to be paid. Thats all. If you need assistance please let us know. A member of our staff is available to assist. ONLINE PAYMENT or scan the QR code below.
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