Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE AND/OR PLACING AN ORDER WITH TriTecUSA LLC YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. J Church Equipment. RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
LIMITATION OF LIABILITY
In no event shall TriTecUSA LLC or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not TriTecUSA LLC has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from TriTecUSA LLC or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Ricciprinting.com be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
RETURNS / REFUNDS
Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notifyTriTecUSA LLC within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
We will only take products back if there are defects or if specifications are not met as long as they are specifications that we have agreed to do on the signs. For example, we do not offer die cutting. So placing an order with specifications for die cutting will not get you die cut signs. Any specifications you place during the order will appear on your invoice. These specifications are used as a reference and NOT a sales order.
A photograph of the problem may be required for documentation purposes and/or for proper assessment of the problem.
If your package arrives damaged, we suggest reporting the damage to your UPS driver. Make sure to take photos of the damage to the package as well as the damage to the product. If we are not given proper documentation to file a claim (photos of the product AND package), the claim and reorder will be the customer's responsibility and we cannot guarantee that you will be reimbursed for your reprint by UPS.
We cannot guarantee any warranty on damage after the product has been installed.
If a reprint is authorized and return of the product is requested, product must be returned within ten (10) business days. We reserve the right to flag your account or charge your account for the reprint if the product is not returned.
This is for the sake of honesty and quality control. Ricci Printing will not assume that a product is printed incorrectly based solely on a customer's word and quality control needs to examine the product in person to determine the cause of the print error. This is to increase our quality and to best serve our customers.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Ricciprinting.com, are entirely responsible for all Content that you use from TriTecUSA LLC or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, homosexual, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail/extortion; (iii) any matter advocating or urging the violation of liberties granted to living beings by their creator; (iv) any defamatory remarks directed any individual person; or (v) any content that infringes the intellectual property rights or other proprietary rights of TriTecUSA LLC or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will TriTecUSA LLC be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that TriTecUSA LLC does not pre-screen Content, but that Ricciprinting.com and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that TriTecUSA LLC may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of TriTecUSA LLC, its users and the public.
In addition, TriTecUSA LLC, Inc does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however Ricciprinting.com will not be held liable for any and everything that happens in regards to fraudulent use of products purchased.
TriTecUSA LLC is based in the state of Georgia and all transactions take place on www.tritecusa.com. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in GA within the United States of America, their courts and agree that venue in these courts is proper in any such legal action or proceeding.
Customer is fully responsible for final proof and layout approval prior to the printing process.
www.jim.church is NOT LIABLE for errors in a final product caused by any of the following reasons:
Incorrect or Missing Folds
Finished Product Size
We DO NOT make any changes on customer files. Minimum charge for typesetting and design is $45.00.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All images should be provided in RGB format. Files should be created with the proper RGB color profile on a properly calibrated computer screen for best color results. TriTecUSA LLC is not responsible for any color shift that occurs in color space conversions.
All artwork, designs and images must be provided in minimum of 150 DPI and RGB color mode. TriTecUSA LLC is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
COLOR PROOFING & MATCHING
TriTecUSA LLC is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of UV Coating may effect or change the appearance of the printed colors. TriTecUSA LLC is not liable for the final color appearance of a UV product.
PMS color matching is available upon request for no additional charge to your order. If there is a color you need completely matched, we will need to be contacted in order to to the PMS matching. We will not match any other color charts (paint charts, 3M vinyl charts, etc).
TriTecUSA LLC will be happy to help you cancel your order prior to services provided. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
Orders may not be cancelled or refunded once they have been Plated or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, no refunds are issued for the logo and/or Graphic design services. TriTecUSA LLC is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
If payment is made on Equipment support we do not offer refunds of any kind once service has been delivered. If you called in for a tech support reason and we worked with you, the payment will not be refundable.
Rush processing may be available upon request. Additional fees may apply to a rush processing job. The fees and the ability to produce a rush job will depend on numerous things, including: setup time; the time of day you are placing the order; the size (sq feet) or the order, and the other orders we are producing that day.
If you want to rush process an order you must do so when you go to place the order by calling us Directly at 1-800-951-0770
ORDER SHIPPING AND DELIVERY
will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall TriTecUSA LLC be liable for any consequential or damages resulting from any delay in shipment or delivery.
All J Church Equipment customers agree not to hold TriTecUSA LLC liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond J Church Equipment direct control. J Church Equipment shipment and delivery dates are calculated based upon estimates provided by our suppliers.
TriTecUSA LLC will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation or a refund.
TriTecUSA LLC will not be held liable for any and all “Acts of God” which may impede on our ability to process and ship your order. Acts of God includes anything that is out of human control or prevention. This includes, but is not limited to, flooding, earthquakes, impromptu end of life for J Church Equipment management, epidemics, plagues, tornados, hurricanes, rapid climate shift, fire, lightning strikes, or a change in the earth’s gravitational pull.
In addition, TriTecUSA LLC will not be held responsible for any and all “Acts of Society” which may impede on our ability to process and ship your order. Acts of Society includes anything that is created by other humans that is beyond our control (of both the labor and management) and will hinder our work process. This includes, but is not limited to, acts of war, foreign invasion, acts of terrorism, heinous criminal acts (such as arson or murder), sabotage on our equipment, computers, or vehicles, bio terrorism/anthrax, labor strikes, management lockouts, being denied physical entrance to our work place by any means (a riot, mob, motor vehicle has crashed into our building, the building is surrounded by a blockade, etc), or any changes in the local, state, federal, or global political spectrum and all legislative, executive, or judicial law enacted by these bodies that may affect our work.
Ricciprinting.com can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up.
PAYMENT AND PROCESSING
TriTecUSA LLC will not process any order until we have received payment for it, that means that your credit card is charged when you place your order with us, not when it ships. Please understand if there are any other charges we will contact you to charge your card again either over the phone or online. We do NOT at anytime have your credit information on hand for any reason, once it is charged it goes through our credit card processor.
If you choose to pay via check or money order, we will wait till the check or money order clears before we process and ship your order. Until then it will remain in our system on hold.
Credit card payments, Check, Cash, Cashapp, Paypal.Money order and transfers are also ok
IF you have made payment for a Deposit for Travel and your payment is returned, we will not travel until corrections have been made.
CHARGEBACKS of any kind after travel has been arranged or service of any kind has been provided we do not offer Refunds. We document all interactions, trouble tickets, Phone calls and visits. we will contest any situation that arise if merited. we do try to work with the customer and exhaust all options, if a refund is justified we will happily refund back to the original payment method.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. TriTecUSA LLC is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS
if we confirm your address prior to either Shipping or our arrival to your facility, if it is wrong you will be responsible for the reshipment, In the rare event that we have traveled to your facility and you have moved a signifcant distance, IE a different state we will have to Reschedule and Rebook your service, Training or PM. additional fees applied in these situations.
In the event of technical difficulties pertaining to TriTecUSA LLC, we can not be held liable for any technical difficulties that are the result of error on part of the hosting company, the upstream provider or the end user. For example, issues or mistakes with the hosting account can be faulted to Godaddy.com, Drop box or Depending on processor.. Data center issues including any power outages or hardware failures End user issues including operating system faults, virus or spyware problems, browser incompatibilities are not the responsibility or problem of TriTecUSA LLC We recommend that you keep all of your software and virus definitions up to date to successfully avoid any issues.
REFUSAL OF SERVICE
We reserve the right to refuse service without disclosing a reason.
These terms of service were last modified on January 23 2023
Further Questions can be directed to